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OUR STORE POLICIES

Things You Need to Know

We founded Frostbyte Delights with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

SHIPPING POLICY

How It Works

We use USPS for our shipping needs or do local delivery.

Products are shipped and provided with tracking numbers.

Processing time to ship is 2-3 (excluding holidays)

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RETURNS

Returns & exchanges are not accepted.

Please contact us if you have problems with your order so we can make it right.

PRIVACY POLICY

Trust Us with Your Information

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from frostbytedelightsllc.com.

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WHAT PERSONAL INFORMATION WE COLLECT

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When you visit the Site, we automatically collect certain information about your device, including your web browser IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site and collect data including your IP address browser type Internet service provider referring/exit pages and date/time stamps.

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Also, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you including your name billing address, shipping address, and payment information.​

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By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information arranging for shipping and providing you with invoices and order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimize our website.

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